Returns & Exchanges

At BikesOnline US, we want you to be fully satisfied with your ride, which is why we offer a 30-day return policy on all bikes and gear to ensure you find the perfect fit. If your purchase doesn't meet your expectations, our streamlined process makes it easy to send items back for a refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Package Your Gear

  Carefully pack your items in their original packaging, ensuring that bikes are secured and all components, manuals, and accessories are included.

• 3.
  Ship It Back

  Print your prepaid shipping label and drop the package off at any authorized carrier location; we will track the shipment until it reaches our warehouse.

• 4.
  Inspection and Refund

  Once our technicians inspect the returned items to ensure they are in original condition, we will process your refund or ship out your new exchange within 3-5 business days.