Frequently Asked Questions

Everything you need to know about your ride and our service.

How are the bikes shipped and how much assembly is required?

All bikes are shipped 95% pre-assembled in our custom-designed protective boxes. You will typically only need to install the handlebars, front wheel, pedals, and seat post using the toolkit included with your order.

What is your return policy if I am not satisfied with my bike?

We offer a 14-day 'Free Ride' policy. If you aren't completely satisfied with your purchase, you can return the bike within 14 days for a full refund, provided it is in a clean and undamaged condition.

Do BikesOnline bicycles come with a manufacturer warranty?

Yes, all bikes come with a full manufacturer's warranty on the frame and components. Frame warranties typically range from 5 years to a lifetime, depending on the specific brand and model.

How do I choose the right bike size for my height?

Each bike model features a specific size chart on its product page. We recommend using our 'Size Finder' tool, which uses your height and inseam measurements to suggest the most comfortable fit for your geometry.

What payment methods and financing options do you accept?

We accept all major credit cards, PayPal, and Google Pay. For those looking to pay over time, we offer flexible financing options through Affirm, allowing you to split your purchase into monthly installments.

How long will it take for my order to arrive?

Orders are typically processed within 24 hours. Depending on your location within the US, standard shipping usually takes between 2 to 7 business days via our premium freight partners.